Millennium has a structured approach to customer support and issue resolution. We’re always available to answer business process and best practice questions, and can assist you with your planning and implementation processes. For your convenience, we can also provide you with possible solutions that are being utilized by other clients with similar questions.
Customer support is designed for:
The process below outlines how to open a support case. You can also download a pdf copy here for your records.
We will always display the most recent Release Notes at the top of the list. The version number of the product will change by the 3rd decimal each time we announce a new release – for example, 4.5.01 will change to 4.5.02. As technologies evolve and we continue to ensure compatibility with ERP, Server Infrastructure, and end-user computing requirements, the first and second digits of the release version will also be updated.
We support up to two years of the product. You can find Release Notes for any versions released within the past two years on this page.
At Millennium we strive to ensure that the FAST v4 Application Suite is fully compatible with the current versions of the following browsers:
Compatibility issues may be encountered from time to time. Millennium will make every effort to ensure that any compatibility issues have a software solution, however there may be certain situations where this is not possible without additional supporting hardware or software upgrades.
Release Note Inquiries
If you have questions related to an item or encounter issues testing an item included in the Release Notes for a particular version, please feel free to contact our Support Team at:
Please do not include the Case Number from the Release Notes in the subject of the e-mail (for example, “Case 12345”). Doing so will re-activate the original Case, which will not be immediately visible to our entire team or in our normal support queue.
Instead, kindly include the Case Number in the body of your e-mail. This ensures your e-mail will be seen by a support representative in a timely manner.